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How Can VoIP Support Small Business Growth?

March 23, 2009 By VoIP Man Leave a Comment

Here’s the question …. how can you convince your management that a VoIP solution will support your small business?

The best argument for VOIP is lower communication costs … but it’s not the only reason.

I would suggest using hybrid solutions. Where the bulk of communication, voice, and video are done through VOIP …. and emergency services “fall back” in case of Internet fail is done with minimal classical PSTN solutions.

When I say VOIP from now on I mean 90 % VOIP and some minimal PSTN add-ons.

Why VOIP?

1- Lower communication costs ….

While this is basically clear it still needs to be demonstrated. Assume you have a company that most of its calls are from “overseas” to the USA and vice versa.

You need to get the cost of all such calls currently on one side …. and then compute what would be the cost in case all Intercontinental calls went through a VOIP system.

Now you have the number of calls * local call quantity* local call cost.

You can compare the costs in both situations.

a. I would take the worst case scenario where none of the calls in either side ends in a VOIP end station like Packet8. To make the comparison complete you should add all static costs as well: equipment cost, support cost etc.

b. Simply compare the price of adding a 2MBPS PRI line to increasing your company’s Internet connection BW by 2 MBPS. That will show a lot to VOIP’s favor.

c. Long distance calls are severely affected by duration of the call. While local calls and VOIP goes into the PSTN, are much less affected by the duration. In some places in state calls are not charged individually but a monthly payment is done.

d. Equipment cost per end station is lower. While this is almost always true you need to prove that too by talking to a VOIP equipment provider, for example AVAYA, Cisco, NORTEL. And comparing the prices in both instances.

2. Adding new features to an existing PBX is messy most of the time …. while adding new features, capabilities and capacity is easy in VOIP.

3. A unified communication that has VOIP and IP running on the same enterprise infrastructure is easier to manage …. but of course needs more expertise.

4. You can have ‘local’ numbers anywhere a VOIP provider has a presence. Want to establish a presence in another state or country – start with a VOIP number in the new location that is answered by an existing office.

5. It allows you to virtualize your office. For example, a company provides after hours customer support by employing people to work from home in four time zones. VOIP allows the company’s PABX to be extended cheaply and easily into their home … even though they are in different countries and serviced by different telcos/ISPs.

6. Besides lower costs in contrast to PSTN, VoIP services provide better roaming, a possibility to quicker office relocation and total independence from local telephone companies (meaning that in theory you can buy VoIP services from any service provider on the globe). With VoIP services you can build a PBX which serves the same voice services to all employees around the globe thus making it possible to build virtual offices. You can also easily integrate voice, e-mail and presence services with VoIP technologies.

7. More advantages include …. Ubiquity through Unified Messaging, phone mobility, geographic growth through MPLS networks using centralized services, 50% less cabling in LAN, use a portable with VoIP Client plus headsets and digital/voip phones cease to be necessary, corporate voice can go through a data MPLS network, you can receive calls over the internet on your contact center.

Keep in mind that while trying to convince your company to favor a VOIP solution … it is also important to be open and explain all the pros and cons, everything.

* Quality of voice is similar to regular PSTN solutions but not exactly the same as POTS. It might be undiscernibly but still some difference exists. How close the quality of VOIP depends on how well your company’s infrastructure is ready for VOIP, how good an SLA (Service Level Agreement) you have with you Internet Service Provider.

* When the Internet is attacked intentionally or unintentionally all VOIP equipment, end points, VOIP phones will be affected. It is very rare that a PSTN system is brought down except when a catastrophe happens and everyone is trying to call everyone.

* Voip gained such a bad reputation over the last few years, as everyone still keeps talking about low call costs and free calls. VoIP is a reasonable cost installation but not Cheap at least if you use decent kit. If you try and do everything on the cheap then you get bad call quality etc and loads of hate mail from management.

There you go … most everything you need to develop a strong argument for implementing a VoIP solution in your company. For additional assistance to work through all the specifics …. and find the most cost effective providers (hardware and services) …. I suggest using Business-Voip-Solution.com. Their help is NO COST to you …. another advantage.

Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

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Using VoIP on Holiday Saves Hassle and Money

March 22, 2009 By VoIP Man Leave a Comment

Summer is upon us again, and naturally many are choosing to spend the warmest season of the year exploring different countries and cultures. Thanks to low-cost airlines and the ease of using the internet for booking, even the most fiscally-impaired are able to organise holidays that won’t break the bank.

But what about staying in touch while travelling? There’s obviously the possibility of using the phones at your accommodation, or taking your mobile phone with you. However, the phones available at your accommodation generally may not be the cheapest to use, and depending on the landline infrastructure in your visiting country, might not provide you with the best connection either.

Bringing your mobile phone abroad to stay in touch with friends can seem more convenient, as the phone can be with you at all times, making calls easy. Mobile phones have become prevalent in most countries since the turn of the millennium – indeed, some countries that have poor landline infrastructure, such as China, have a vastly superior mobile phone network, with a rapidly improving quality of service and competitive prices. However, due to confusing roaming charges, travellers could find that bringing their phones with them on holidays abroad can leave them with call charges that cost almost as much as the holiday itself.

A recent survey by the European Union found that the standard price for roaming calls home costs around 4 – 6 Euros for just four minutes, and could cost significantly more. For example, an Austrian holidaymaker in Malta could pay 9.51 Euros for a call home of this length, while a Cypriot travelling through Belgium could end up shelling out 12 Euros. It is no surprise then, that the same survey showed that 63% of Europeans would rather leave their phones at home than worry about the intricacies of mobile phone roaming charges.

An increasing number of holidaymakers are therefore opting to simply leave their phones at home and forego the local landlines in favour of voice-over-internet-protocol (VoIP) services to stay in touch with friends and family. VoIP providers allow users to make calls and other services, such as video calls, over the internet for free, meaning it costs holidaymakers no more than the cost of going online. Nowadays, internet connections are available at hotels, motels and guesthouses all around the world and several internet cafés use the availability of VoIP services as a selling point.

So if you’re going a holiday abroad this summer, leave your phone at home and you’ll find that using the web can provide a better and cheaper way of staying in touch with friends and family.

Disclaimer: Andrew Regan writes on behalf of a digital marketing agency. He hopes you enjoyed his article, but urges you to seek further understanding of its topics before making any decisions based on its content.

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Private Label VoIP – Offers Branded VoIP Reseller Services And Products

March 21, 2009 By VoIP Man Leave a Comment

In providing unified communication solutions, the private label VoIP reseller programs help the ISP, ASP, reseller and other non-traditional telecom providers to establish their own brands in the market. It is an attempt by the providers to deliver products or services with a system of brand building thrown in for good measure. Through this, the resellers or providers can offer reliable, high-quality as well as high-speed IP telephony solutions to the end-users, under their own labels. Therefore, with the ‘best’ services and products, the private label resellers have an opportunity to increase their customer retention rate. Apart from this, the resellers with a wide customer base can create an additional revenue stream as well as accelerate new customer skills to enhance their competitive positioning in specific domains.

To serve the customers worldwide, the private label VoIP resellers have to set up a special system namely- Power Platform. An added benefit of handling telephony needs with this software is that it eliminates the capital expenses to a significant extent. As a result, it leads to a reduction of costs because there is no need of costly technology and design team to maintain the efficiency in the services delivered. The resellers can save quite a lot on Power Platform system, which help them to steer their budgets to other important concerns such as product development or advertising. Unlike the white label VoIP programs, the private label VoIP delivers the opportunity to choose a full range of VoIP services such as business dial-access, private leased lines, high capacity connectivity and other value-added applications. These benefits make private label services all the more lucrative among different categories of users.

In addition to the VoIP services, the private label reseller programs include a suite of features to support a “unified” communication. As a matter of fact, this type of VoIP reseller programs provide features such as voice mails, call waiting, call conferencing, call forwarding and inbound caller ID, which are very much in demand in the residential market. With the advanced features such as voicemail, emails, conference calls and other multilingual operations, these services can serve the needs of large corporates as well.

The end-users or customers can avail the services of the providers of private label VoIP service without having detailed technical know-how. As a matter of fact, the end-users just need to install a software and avail high-speed Internet connections, as hardware equipment are offered by the providers. Once all these are in place, the users can enjoy low cost calling at local and international regions.

To conclude, it can be said that this domain is well suited for the providers who possess effective marketing skills and a large customer base to deliver their services.

For more information, visit: Private Label VoIP witnessed by one of the branded VoIP reseller.

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VoIP Routes Provided By Wholesalers And Affiliates

March 20, 2009 By VoIP Man Leave a Comment

The VoIP routes are very significant as they can be used to terminate calls to distant places on earth through gateways that supersede any traditional forms of connectivity. This call management is possible due to the routing of calls to almost every place on the globe. The routing is done by transferring of calls through special switches that are obtained from higher level carriers. The presence of Voice over IP makes the system quite similar to a Private Branch Exchange. It gives an additional resilience; and the integrated backup to PSTN and mobiles is also enhanced.

The VoIP routes are especially important for call centers. The call centers provide excellent customer support and direct calls to the correct destinations. They maintain high volume of inbound and outbound voice traffic. The routing of these calls can be done by the presence of a virtual switchboard, with the features of a hardware system. One could say that the Voice Over IP has become a small business edition with all the features that a ’start up’ company would require for proper functioning.

The VoIP service goes through various corporate affiliates, which can handle both VoIP as well as normal calls, that could be either long distance or local. The services provided by these affiliates are suitable so as to meet the needs of small as well as large enterprises. VoIP telephony actually offers a bouquet of features. Some of the essential features are calls transfer, voice mail, follow me, call conferencing and a lot of other features, that fulfill every communication needs of the user.

In fact these affiliates serve as VoIP gateways. The affiliates may buy the service from wholesalers and then offer the same to their customers in terms of calling minutes. So, whenever the calls are made, these have to pass through the affiliates in order to reach the end users. There are also VoIP switch partitioning services offered by the wholesalers. With flexible billing solutions and special transcoding systems that ease out the services, the potential users have all that they want. The services are further enhanced due to the presence of tailored support mechanisms based upon specific requirements.

The VoIP routes have flexible billing solutions and are supported by SMS and mail that gives statements of one’s monthly bills and also alarms the user of the malfunctioning of any of the routes. One can buy calling cards and avail such high-end connectivity with the service provider’s customized calling card platform. This, in turn, helps the users keep a tab on their expenditures. The wholesalers make it their marketing strategy whereby they ensure the availability of quality routes to carriers and thus maximize profit margin for their partners. The affiliates too get effective guidance while routing VoIP calls to their customers. The higher tiers guarantee technical expertise, tools for support, best solutions and hardware advice.

For more information on VoIP Routes, visit: VoIP Provider offering gateways for call termination.

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Making Life Better with VoIP

March 19, 2009 By VoIP Man Leave a Comment

VoIP or Voice over Internet Protocol is a path breaking invention in the world of communication. It has made communication smoother and much cheaper. Now international calls do not mean high expenditures. All you need is internet connection along with appropriate device, to make web calls anywhere in the world — at any time — and at much reduced costs.

There are many devices in the market today, that provide VoIP facilities. Leading manufacturers like Philips, Linksys, Siemens, Panasonic and Plantronics are churning out new and advanced VoIP devices one after the other. They are coming out with fantastic devices in order to provide maximum features to their consumers. They are trying to punch in more and more user friendly features that make lives more comfortable and more efficient.

VoIP phones are very much in demand these days. Both corporate organisations and individuals are enquiring about the new and better devices in the market and also purchasing the latest models. Some of the latest models available in the market today are: WIP330 Wireless-G IP Phone from Linksys, VoIP4331 MSN Messenger phone from Philips and Gigaset C460 IP DECT VoIP Telephone from Siemens. There are many more advanced phones with VoIP facilities that are equally in demand. You can choose any of them depending upon which device meets your requirements the best.

Some of the common features that almost every model has are:

  1. Support Microsoft Windows. (Version may differ)
  2. Support Wi-Fi technology.
  3. Common features like Conferencing facilities, Call Wait, Call Transfer and Call Forward, Call Hold and Resume, Call Mute and Caller ID.
  4. LCD screen
  5. Superb sound quality
  6. Increased Stand by time and Talk Time
  7. Skype (not all VoIP phones support Skype)

The VoIP phones are available at cost effective rates. However, with some of the leading web stores, you can expect a further cut down on prices. Enjoy high speed internet connectivity and talk at length from home, office, or your favourite joint. Low-cost phone calls at its best!

Dennis Jaylon is a renowned business writer who has years of experience in writing technical reviews, product descriptions and product feature analysis of technical gadgets and gizmos. He has won appreciation especially for enlightening people about the latest communication gizmos…the VoIP

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Things to Consider Before Buying Phone Systems For a Small Business

March 18, 2009 By VoIP Man Leave a Comment

Choosing the correct business phone system is a crucial decision as all the important discussions and deals are confirmed through telephone only. No one can deliver a satisfactory answer to his clients without perfect phone system. In simple term small business telephone system is the backbone for voip telephones communicating your trade terms to clients but one has to consider various factors before buying a business phone system.

Appropriate features

There are certain things which a small, medium or big enterprise requires in a phone system for managing their work while maintaining business expansion too. So, before making any decision regarding your business phone system make sure that it meets core set of needed features like voicemail, messaging on-hold, headsets, or conferencing equipment etc. Though all the small business telephone system requirements are not the same but there are some add on features that are essential for all business communications.

Compatible equipment

Phone systems for small business are important for your offices performance as it ensures the perfect growth of the company. All the business communications and challenges are met on the basis of the telephonic communication performed through these phone systems. No one can deny the significance of these systems but before making any choice you should be aware of the business needs along with the additional features. Above all you should also take the suggestion from experts like Definity Phones for best phone system with their compatibility level and additional features.

Managing factors

It is really great if you have acknowledged your current business needs as there are certain elements which require your consideration. As small business phone systems have lesser bells and whistles but they are designed in such a manner that they understand all the basic needs of small business. But all the phone systems have various features like headsets, voicemail, conferencing equipment etc so you must buy that equipment that ensure flexibility in your work and can easily manage essential factors of business.

Reducing cost

Cost is always a motivating factor whenever you make a choice for small business phone systems. It’s like sometime one has to leave the phone system because of the cost factor only. So before making any choices find a phone system that supports all the features your business requires. Though it is a great challenge to find such a phone system that meets the demands of each and every customer but still you have to accept this challenge and buy a compatible phone system as Partner Euro Style Phones for your business while evaluating the price factor too.

Thompson is an expert author and webmaster of Telephones website. The website having details of Voip Telephones with Definity telephones and Partner Euro Style Phones market.

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When Wireless Broadband Meets VoIP

March 17, 2009 By VoIP Man Leave a Comment

For a long time, wireless cell phones using broadband were the only solution to communicating on the go. But a few years ago, people developed a new way to communicate with their phones and it’s called VoIP, or voice over internet protocol. Many people may have already heard of Vonage, the company that pioneered the use of VoIP, but these same people may not know what it is and how it works. People also might be wondering why it’s a lot cheaper than traditional wireless plans.

VoIP is a new revolutionary way to make phone calls, sometimes for free. This new technology allows you to make phone calls through your computer and an internet connection. It uses IP addresses to connect you to whoever you’re trying to call. But voIP isn’t limited to just computer to computer phone calls. It can also make calls when someone is in reach of any wi-fi hotspot. All you need is a IP phone and a power supply. Of course, with every new technology, there will be up-sides and down-sides.

When you subscribe to a service like Vonage, they will only charge you around thirty dollars a month while other cell phone companies will charge around fifty. If you download VoIP software off the internet and use it to make long distance calls, it will cost you nothing in most cases and it takes around five minutes to set it up. Now, companies are developing ways to allow people to use voIP on popular smart phones such as the Motorola Q and the Samsung Blackjack. The reason it’s so cheap is that voIP costs about a two thirds less than wireless to maintain. Placing a call using VoIP will only cost a company like Vonage one third of the cost that Cingular or T-mobile has to pay. And now that people know how to convert wireless phones to IP phones using Motorola Q accessories or Samsung Blackjack Accessories, cell phone companies are starting to lose business to VoIP providers, but new technology always has certain important disadvantages.

For example, when you do not have a WI-FI signal, the phone will have no dial tone. Also, emergency calls to 911 will be a problem as well. These IP calls are untraceable so if you are unable to tell the 911 operator where you are, they won’t be able to find you.

VoIP won’t be a large threat to wireless companies for a decade or two because of these problems. They are not small either and it will take companies like Cingular more than a decade to switch to this cheaper technology. Stay with your expensive wireless company for now.

Natalie Aranda is a freelance writer. For a long time, wireless cell phones using broadband were the only solution to communicating on the go. But a few years ago, people developed a new way to communicate with their phones and it’s called VoIP, or voice over internet protocol. And now that people know how to convert wireless phones to IP phones using Motorola Q accessories or Samsung Blackjack Accessories, cell phone companies are starting to lose business to VoIP providers, but new technology always has certain important disadvantages.

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Online Web Conferencing

March 14, 2009 By VoIP Man Leave a Comment

Online web conferencing is seen by a lot of people today as the next evolution of business. Through This method opf communication, people are able to both network in order to increase the resources of their companies and still be up-to-date on the status of those companies in order to provide direction. There are, however, certain limitations to this relatively new piece of technology that few people learn to consider. As you may realize, knowing the limitation of a tool enables a person to know the fullest extent to which it can be utilized. This means that by assessing the limitations of this valuable tool, you will be able to use it in the best way possible.

One of the biggest advantages that people get from online conferencing is the ability to send data in different forms through long distances. People who make use of this method of conferencing often do so because phone conferencing may not be enough to meet their needs. Online web conferencing offers a variety of ways through which people may be able to send information.

You should first consider the fact that today, through VOIP technology the internet actually offers people a chance to use the internet as a cheaper phone solution. Voice over the Internet Protocol actually allows people to make use of their computers as telephones which can be a much cheaper option than making long-distance calls for a teleconference.

Speaking of options, the different types of long distance conferencing software today actually lets people share more than just their voice. With the different types of technology available today, people are actually able to minimize the effects of distance. They are able to communicate visually, using the web cam. They are also able to send various presentations and documents which could be invaluable in helping others understand the objective of their communication.

Through online web conferencing, you will be able to make sure that the people you want to understand and grasp the import of your message will be able to do so. As you may know, a great part of communication depends on how the receiver perceives a message. By making use of this very versatile piece of technology, you will be able to make sure that you did everything possible to send the message clearly.

This does not mean, however, that online conferencing is perfect. There are actually certain disadvantages faced by people who make use of this technology. The first disadvantage lies in the fact that the technology is still at an early stage of development. Despite the fact that a lot of people today use web conferencing technology casually, there are still a lot of bugs with the system.

Because of the fact that the technology used in an internet meeting is still quite new, people often find that the technology can’t exactly live up to their highest expectations. One example is with video conferencing. Today’s technology allows people to communicate through video. A lot of people expect the experience to be quite similar to actually talking face to face -an idea proliferated by many science fiction movies. However, we haven’t gotten that far yet with technology.

As of today, people still have not found a way of merging the camera and the display which means that you can’t really see eye to eye with whomever you are talking to through the web cam. This can present problems for someone who is used to communicating through eye contact. Online web conferencing just is not the same as actually meeting and talking to someone.

Another disadvantage of web meetings lies in the fact that not many people are proficient enough with the technology to make it practical for common use. This is the reason why a lot of companies still offer online conferencing as a service. Only a few companies have people who can actually set up online web conferences on demand. Others just have to rely on outside help.

When you avail of online web conferencing services, it is always important to make sure that you have technical support to help you out if you have any trouble with the technology. Other than that, you should be able to enjoy the advantages brought to you by the progress of technology.

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The Significance of the Help Desk Outsourcing BSC

March 13, 2009 By VoIP Man Leave a Comment

Help desk outsourcing is a constantly growing industry worldwide. With the numerous competing companies in the industry, it is hard to identify who leads the pack and who is dependable and reliable. It is a headache calling one company after another in order to get the necessary help you want. Rating these companies should be made easy with a help desk outsourcing BSC or balanced scorecard.

The help desk is an important additional service in many companies. Most help desks provide assistance resource and information to troubleshoot problems with mostly computers and other similar products. Companies provide help desk services by letting their customers use toll-fee numbers, websites, and emails.

Many companies use third-party companies via subcontracting to provide them with help desk services. This practice is known in the industry as help desk outsourcing. These third-party companies hire workers who will be trained to master product designs and features from the contracting company. This is done to save company resources, lower firm costs, conserve or redirect energies, and make better use of information technology.

A scorecard can be used to evaluate the quality of help desk service provided by an outsourcing company. A help desk company has several teams involved based on the level of troubleshooting they are required to perform. A scorecard will determine the effectiveness of each team in providing customer service satisfaction.

The desk-side team is also called the desktop support team. These people are responsible for calls involving desktop problems, laptops, and other peripherals. The desk-side team is mainly concerned with second level issues in computer usage. These are mostly physical processes, such as configuring computers for a new user, repairing hardware and software, and transferring workstations to another location. Members of this team should be able to explain both simple and complicated processes in layman’s terms. The scorecard will assess how effective they are in explaining things to customers.

Another team in a help desk outsourcing company is the network team. The scope of their responsibility is explaining to callers certain features of network services, like files, security, and emails. Network hardware, software, and infrastructures are included in the areas of specialty for members of the network team. Network infrastructures include backup systems, switches, servers, and firewall. The scorecard will grade the quality of services based on how each staff explains such complicated processes so that they can easily be followed by those who are not technology geeks.

There are other teams involved in help desk outsourcing and most scorecards have guidelines in evaluating them, too. Telecom teams provide help with problems related to telephone sets, fax machines, modems, voicemail, VOIP, and PBX. A scorecard should be able to determine how well they provide services in configuration of telephone numbers and voicemail setups. Other outsourcing companies create teams that answer calls related to application software and remote access applications.

Great advancements in information technology can leave other people bewildered and help desks are very useful to them. The help desk outsourcing BSC could help them identify the best company that could provide them with troubleshooting solutions.

If you are interested in help desk outsourcing bsc, check this web-site to learn more about help desk outsourcing kpi.

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VOIP – The Disadvantages

March 12, 2009 By VoIP Man Leave a Comment

Public Switched Telephone Network or PSTN is currently aside away as the regular phone that now is being replaced by the new technology of VoIP, voice over internet protocol, where making a phone call over the internet broadband access. The revolutionary of this technology is very good, but there is also some disadvantages or barriers that come along this existence. Major flaws in VoIP are on its reliability. Therefore, we can say that the disadvantages of VoIP are on its reliability, its accessibility.

VoIP is a voice over internet protocol. By using internet connection means the use of this technology is dependant to the wall power. Normally, when the power goes down or low, we still can make a phone call over the regular phone. But this is not happen in VoIP. If there is no power, here means internet connection, we can make a phone call over VoIP. Therefore, using VoIP technology, beside internet connection, we should also have to have a stable power. In regular phone, we can integrate our home secure such as digital video recorders; digital subscription TV series also home security systems over the regular phone by connect it with the phone line. If we are using VoIP, this could not be happen. VoIP can not integrate with these products. However there are some related companies who are going to work on it, but it is still taking sometimes.

Emergency call of 911 also is the challenge of VoIP. With regular phone, we can call anytime 911 operators, but it could not happen with VoIP. In VoIP, we are using the internet protocol access that is not associated with the geographical location. Therefore we can not make a phone call to the 911 operator if we are having an emergency condition, because VoIP using internet connection and computer, it will be very susceptible to worms and other viruses.

If you want know more about the disadvantages VoIP, check out my VoIP Information blog ad VoipUnlimitedCalls.com. You can find more about the disadvantages of VoIP in this blog. However, there are more benefits in using VoIP than the disadvantages. So, I encourage you to learn more to make sure if VoIP is good or not.

VoipUnlimitedCalls.com focused on giving its readers information about VoIP and tells people how to get unlimited VoIP calls with only pay monthly fee below $22. You will be amazed how affordable VoIP for you. You will save a lot of money using VoIP, because you can call unlimited time to 22 countries.

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