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Review of Magic Jack VOIP Phone

November 19, 2008 By VoIP Man Leave a Comment

Magic Jack is a VOIP (Voice Over Internet Protocol) service that allows you to make free local and long distance phone calls using a computer and a high speed internet connection. By visiting their web site you can order the USB device and start calling just minutes after receiving it in the mail. Very easy to set up and install, the device plugs into any USB port on your computer, automatically downloads the software and walks you through the registration process. The installation and setup shouldn’t take longer than five minutes.

This service does have some great features for the money. For only 40 bucks for the first year (which includes the USB device) and 20 bucks for each year after that, you can’t beat the price. You’ll save that much on your long distance phone calls in a very short time. The service includes a free phone number,voice mail, caller ID, call waiting, call forwarding, three-way calling, 411 and 911. You may also call internationally for free if the other person has a Magic Jack device. If traveling, take it with you and call free from anywhere you can get a high speed internet connection. Magic Jack does not work with dial-up or satellite internet.

Being a new company, Magic Jack does have its growing pains. Frequent upgrades to the service seem to create outages for its users. Sometimes changing your phone number will solve the problem as they are always upgrading their area code list. If your service doesn’t stay connected, buying an A/C powered USB port may solve that problem. From my research in forums where people are talking about Magic Jack, the biggest complaint is their customer service.

Do I recommend that you purchase a Magic Jack? Yes, if you are a patient person and can deal with the fact that it is not going to work perfectly all of the time. Do not buy it if you want to use it to replace your existing phone service. Use it to save on your long distance calls and your cell phone minutes while you are at home. In the future, I believe that Magic Jack will be a good option to use for an extra telephone line or even a business line for your online web sites. Time will tell if this company survives its explosive growth and the reports of their poor customer service.

Adrienne Petersen helps people understand what Magic Jack is and provides reviews of Magic Jack features.

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VoIP – Is it the Right Fit For Your Business?

November 17, 2008 By VoIP Man Leave a Comment

OK, so you’ve read up on what VoIP is and understand how it works. Now you think it’s the best telecom solution for your small to medium size business since sliced bread. But is it as good as it sounds?

This depends on how VoIP can enhance your business. Consider the following features before purchasing VoIP service to determine if it’s the right telecom solution for your business:

  • VoIP offers cost savings over traditional phone services.
  • Multiple office locations can utilize the VoIP technology with a seamless connection and full functionality of the user handset between offices, specifically: intercom, paging, call transfers, centralized reception and messaging as well as unified messaging (e-mails & voicemail).
  • No need to replace existing office phone systems.
  • Gateways can be used with most PBX’s and Key Systems.
  • Use the same local phone service which you are currently using, resulting in no loss of dial tone if the internet connection goes down. This applies to each office location or just the central location. Each remote location (whether it’s a single VoIP phone or VoIP phone system) can connect via the internet. Bandwidth size would determine the number of users at each location.
  • Store managers and sales personnel can be connected to the office via the internet without being physically in the main office. This reduces driving time, improves productivity and the need for additional staff and office space, therefore reducing overhead costs.
  • Improved customer service with call transfers within your business’s VoIP network. The customer is directed to the correct person without having to make another call, therefore is happier.

If you think the above VoIP features would benefit your business, than perhaps it’s time to check with a telecom consultant to discuss specific VoIP plans and pricing to match your needs.

Small business VoIP technology is available from a variety of different vendors including PhonePower, Lingo, Packet8, voip.com and myphonecompany. Enterprise VoIP is also available for larger organizations.

For more insights and additional information about VoIP as well as getting a free no-obligation VoIP quote online, please visit http://www.usavetelecom.com

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Is Web Conferencing Software The Next Generation of VoIP?

November 16, 2008 By VoIP Man Leave a Comment

Two years ago 97% of the world never heard of VoIP phone service,
today it’s in use by millions of people around the world.

One of the biggest draw backs is the inability to hold conference calls
with more then two or three people. Security is an another issue, most
of the free VoIP services are using codec’s that are easily hacked into.

Here are a few of the advantages of using a Web Conferencing Service
that current VoIP phone services are lacking.

The ability to have hundreds of people join in from around the world.

Secure file sharing – The problems associated with sending, and
receiving emails will be a thing of the past. No more worries about
getting an attachment that contains a virus, or undelivered emails.

Presentations – People will be able to share full multi-media presentations,
Flash animations, PowerPoint, even photos or web pages. Everyone will
be able to follow along.

Audience participation – Besides just being able to watch what others are
presenting, everyone in the web conference room are able to participate
with each other. Using VoIP voice chat, text chat or video from a web cam.

Web conferencing gives people the ability to interact with hundreds of others
in real time, allowing them to exchange ideas or show examples to others
anywhere in the world.

What is required to run a web conference today?

Until recently most conferencing solutions were to cost prohibitive to use,
requiring a dedicated server, and broadband only usage.

Just like todays current VoIP software phones there are conferencing solutions
that are using peer to peer software. By doing this they no longer have to depend
on using just the resources from one web server to handle the job. This is how
hundreds of people are able to join in at the same time, and not have to pay a
per minute usage like some of the older out dated conferencing solutions.

To join into an online meeting room today is nothing more then a quick download,
and entering in a user name. Today’s software has become so easy to operate,
with all the control functions being very intuitive to use, people are able to jump
right in, and immediately be able to participate with out the need of any instructions.

With costs starting at less then $30 USD a month for unlimited seating, and all the
extras included, web conferencing services is the Next Generation of VoIP.

Learn more at Web Conferencing Servies

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Resolve Your Corporate Communication Needs With VoIP PBX

November 15, 2008 By VoIP Man Leave a Comment

Today we are the proud inhabitants of the high-tech century and the VoIP PBX solutions have the potential to route data, photographs, video clips, and voice for communicating over a “merged” IP system. This mode of maintaining a communication base assures that the facilitating organizations can deal with their business clients from several locations national and international very comfortably. In fact such options are progressively becoming familiar among enterprises have numerous branch offices, scattered world wide.

The superb voice quality and cost effective are the main aspects which make these services more preferred among the users. People are not required to invest huge amount of money to avail such excellent services. These sophisticated solutions link the employees with each other, irrespective of their corporeal locations and are preferred to be quite vital for various corporations having a international presence.

An IP PBX VoIP or personal branch exchange permits the employee of an undertaking to improve their telephone connections. Furthermore, it also lets a business user to use a definite number of extraneous lines, as the IP PBX solutions serve as a gateway to both data networks and voice. The precocious solutions can also be exploited to switch the calls between a traditional telephone and a VoIP or betwixt the two conventional telephone connections.

With the conventional PBX system, a person just requires separate networks for receiving and sending the information and voice connection. What is more, in the VoIP PBX, the users can also employ the converged voice and data communication over a uniform IP system. As a matter of fact, it increases the worth of these systems to a considerable level. The IP PBX VoIP also offers malleability to the maturation of the enterprises, as it can cut down the long-term maintenance and investment costs.

The main factor associated to the approval of anything new by a business enterprise can be the probable investments. But in the case of the IP PBX solution, the investment required are within limitation. Actually the costs of proceeding have being brought down as compared to the past. Disregard the costs getting down, the enterprises should opt for the operator that offers various attractive value-added services and incentives. These features would obviously vary among the advanced applications to bare activities and the companies should insure that the solutions have the potential to offer connectivity to almost the whole working area. These solutions help a business user to brand most of their works like voice propagations. The inter-crossed resolution would also provide greater quantifiable advantage when compared to the conventional PBX schemes.

For more information, visit: VoIP PBX solutions offered by one of the best VoIP Provider.

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VegaStream’s VoIP Regulation and Compliance

November 14, 2008 By VoIP Man Leave a Comment

Such liberalisation comes the risk of these new entrants conducting less than ethical business practises that were impossible for a state controlled monopoly; and so with liberalisation comes a new wave of regulation.

A fact of the telecom’s industry is that all new entrants have had to resell all or part of the incumbent monopoly’s infrastructure. However, by using the Internet and the unbundled local broadband loop, VoIP is a technology that will allow a new breed of telecom operator that has no recall to the incumbent monopoly other than to interconnect with it to pass traffic between each other.

VoIP, therefore has attracted the attention of regulators, and from a European-wide perspective, the issue is that this attention varies from country to country. Each National Regulatory Authority has a different view.
According to a recent survey conducted by networking technology company Spirent Communications, the International Engineering Consortium and Total Telecom magazine, twenty per cent of European telecoms executives said that government regulation is the biggest threat to VoIP, meanwhile 84 per cent believe the technology is ready for widespread deployment.

According to a Gartner report in January 2006, no common approach has so far been adopted among National Regulatory Authorities (NRAs) for the delivery of voice over Internet Protocol (VoIP) across Europe. In some countries, the service is treated as being equivalent to a regular circuit-switched telephone connection, while in others, it is considered more as a data service. Until a common approach is implemented, VoIP service providers will be unable to deliver common service platforms across multiple countries, removing one of the key opportunities enabled by the underlying technology — that of cross-national competition.

The survey found that NRAs have resisted developing specific policies or regulations concerning VoIP. While no one has an appetite to aggressively regulate this technology, changes will need to happen to accommodate the rapid move in consumer and business use patterns. Gartner believes that with VoIP and other IP-enabled or electronic communications service (ECS) maturing, end users are often unaware that protection and statutory rights are not the same with VoIP services as for switched voice.

Therefore, Gartner concludes, VoIP will force broad regulatory changes, because voice telephony is being redefined. IP not only affects the pricing of voice services, but also changes the way voice services and features are ordered, provisioned, delivered, marketed and regulated. As a result, the inevitable regulatory changes will add cost to the provisioning of IP-enabled services, thus closing the end-user price advantage currently enjoyed by VoIP services.

As regards the UK market specifically, under the Communications Act of 2003 Ofcom’s primary regulatory control on the VoIP market is to police a code of conduct for providers of a pubic telephony service — over whatever technology — to consumers and small business. (As for big business, caveat emptor.) This code of practise deals with the business process as opposed to the underlying technology and, as far as the consumer is concerned, is all that is required.

To quote from Clause 52 of The Act itself:

(2) Those matters are-

(a) the handling of complaints made to public communications providers by any of their domestic and small business customers;

(b) the resolution of disputes between such providers and any of their domestic and small business customers;

(c) the provision of remedies and redress in respect of matters that form the subject-matter of such complaints or disputes;

(d) the information about service standards and about the rights of domestic and small business customers that is to be made available to those customers by public communications providers;

(e) any other matter appearing to OFCOM to be necessary for securing effective protection for the domestic and small business customers of such providers.

VegaStream’s position regarding regulating the VoIP industry is similar to that of OfCom’s. The application is straightforward — the ability to enable people to talk to each other over a telecommunications network. With VegaStream gateways this network can contain both IP and TDM elements and that fact is completely transparent to the end. Regulators should therefore continue to refine their ability to protect the consumer against bad business practise and ensure that the innovators within the VoIP industry can bring the full benefits of this technology to business and consumers alike.

Formed in 1998, VegaStream is one of the most experienced players in the industrial VoIP market. The company supplies gateway CPE to both traditional telecommunications carriers and the new generation of Internet telephony service providers. VegaStream also serves the enterprise market through a global network of distributors and resellers supported by regional offices in the UK, USA and Australia. VegaStream is a non-listed UK company. Investors include the management team, Pace Micro Technology PLC and MTI Partners. http://www.vegastream.com

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VoIP Predictive Dialer – A Cost Saving Proposition

November 13, 2008 By VoIP Man 1 Comment

The VoIP predictive dialer uses Voice Over Internet Protocol software (VoIP) to enable call centers to contact vast numbers of people. Because it uses packet switched IP networks rather than circuit switched PSTN to make long distance calls the cost savings are enormous.

Call centers are costly operations to maintain. However, a VoIP predictive dialer can offset this cost by allowing call centre agents to make international calls at local call rates. This means that call centers can be located wherever well educated English speakers can be contracted at the most cost effective rates. Favored locations include India and the Philippines.

Rather than using dedicated telephony voice boards, VoIP predictive dialers commonly use off the shelf voice modems, in combination with a computer. Many of these dialers incorporate the features of a telephony board and offer additional value for money and flexibility.

Like other predictive dialers, a VoIP predictive dialer can detect calls which are not being answered or are answered by fax or answering machines. This ensures that only live voice answered calls are sent to agents. These systems also monitor agent availability and adjust call volumes accordingly.

Predictive dialers vary considerably in their efficiency. In the end it comes down to the sophistication of the algorithm that they use. In the case of the predictive dialer system that is based on predictive dialer software rather than hard wired logic, there is usually an ability to apply upgrades that incorporate refinements to the algorithm.

A VoIP predictive dialer can reduce or eliminate the need for manual input. They allows agents to handle multiple campaigns at the same time. They can sweep up loose ends in a campaign by redialing numbers which did not achieve a successful outcome the first time and deleting numbers which repeatedly fail to yield results.

A VoIP predictive dialer can increase the time spent talking to customers from 20 minutes in an hour to 50. It also reduces the amount of time an agent spends being idle. However, it is important to use these dialers carefully, as sometimes they can over dial, calling more numbers than there are agents available to answer them. They are useful for agents with large lists.

The greatest weakness of the VoIP predictive dialer relates to reliability. Because they rely on an internet connection, they are completely unable to function if an internet connection or power is lost. The problem then compounds because depending on the size of the call center it’s possible for tens or even hundreds of agents to become idle. It’s a vulnerability that is unfortunately not uncommon in the locations where the greatest number of call centers are located.

The VoIP predictive dialer is here to stay. VoIP and predictive dialer technologies are natural partners. VoIP is now the default option employed in all call center operations. The cost savings are too big to ignore.

Chris Green is a communications consultant with a focus on business phone systems and their efficient use. He observes that phone systems are one of the most neglected business assets and present an enormous opportunity for increased profitability if properly managed.

Further articles on this topic can be found at:

Predictive Dialer Software

and Business Phone Tools

Copyright: You may freely republish this article provided the text, author’s name, active links and this notice all remain intact.

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Managed VoIP Service – Improvise Your Voice Over Services

November 12, 2008 By VoIP Man Leave a Comment

Managing VoIP services has become a challenge as the world is now moving rapidly towards IP based telecommunications. The technology has diversified in many respects and so it is necessary to offer managed VoIP services to the customers. The VoIP based services have features and innumerable functionalities that make it necessary for every service provider to manage them.

The main features of VoIP are its instant ability to terminate more than 20,000 calls at the same moment of time. It generates numerous reports such as traffic, the quality of service and the business generated. The end customers are supported by real time billing assistance. It also becomes easy for management as well as vendors to manage their accounts. Managed VoIP Service is thus significant for the proper functioning of Voice based network services.

The VoIP service providers offer their services after availing switches in order to manage the service. The managed switch partitioning solution is how the service providers successfully manage there clientele and offer them efficient services. The customers in return reap the benefits derived from the services offered by VoIP. The switches are supported by technical personnel who are well equipped and trained so as to meet any emergency and provide the customers on the spot solution to any of their problem.

As the Internet telephony allows users to make international long distance calls at cheaper rates, so anyone can avail the managed partitioning services of VoIP service providers and remain updated with the best form of telephony in the world. This VoIP service ensures profit to people who have a wide client base and ensures success to an effective marketing team.

Thus, this managed network partitioning makes it possible for people to terminate calls, video and data over a single IP internet network. The call rate is reduced drastically and that really enhances more number of call making. As the call cost gets reduced, it increases the productivity of any business. VoIP calls are routed through VoIP switches and so it becomes possible for people to transfer their calls at an exceedingly fast pace. Data transfer over the network also speeds up as VoIP works on the principle whereby it compresses an analog signal to its digital form and then transfers it through the IP switches.

It is evident that availing the managed VoIP service actually diversifies business operations and expands one’s area of operation. The internet covers the whole world and as Voice Over IP service depends on it, so the users can always expect to derive the best from the VoIP service.

For more information, visit: Managed VoIP service offered by one of the best VoIP Provider.

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Lavish Computer VoIP Phone Calls

November 11, 2008 By VoIP Man Leave a Comment

Though the technology has been around for a lots of years, as the traditional phone companies now it is advances in popularity to prolonged to increase their prices. In the process of VoIP an usual analog audio signals, such as the voices that talked or listened on the phone, has been converted into digital data that can be sent to the computer by using an Internet connection.

Besides all, VoIP is a skilled “reinvention of the phone”. In the three various ways you can put a call by using this technology. Analog Telephone Adaptor is the most abundant and easiest method to practice VoIP technology. This can be immediately assigned through the computer internet to usual telephone. An ATA will received an analog signal and convert it into a digital signal then transfers it to an Internet in small mail boat. Once this small packages reached an other end, the packages were uncovered and transfered back into worth reading data or in an oral expression.

The computer and peculiar software get relief by simply plugged an ATA to your phone. VoIP phone is an other method to unite with VoIP technology, it has a look as an usual phone. The only dissimilarity is the RJ-11 connector is substituted by a RJ-45 Ethernet connector. In VoIP phone the hardware and software previously programmed, so the phone calls get controlled to your router.

Computer to computer is the easiest and ultimate method to unite the VoIP technology. This is where the free long distance phone calls come into play. On Internet various companies provide their software for free download. In this procedure, there should be no other fees overwhelmed except an Internet connection fees.

A power source is a few unfavorable conditions of VoIP. The phone is fully depend upon a power, not similar with an usual phone. At present there is no such method has been introduced to joined other systems such as home alarm system, for these kind of product you would have to keep up an usual phone connection. The other unfavorable conditions of VoIP technology is we cannot dial 9-1-1.

VoIP technology not identify the machine address for communication, so that it is difficult to identified the computer physical address on IP addresses because IP addresses of any computer machine cannot give the physical location of that particular machine which is difficult to identify in an emergency cases.

Chris Jensen is a contributing author of Jetfly Blog. For more related articles and views visit Jetfly Shop now. Also, for the best up-to-date related online products, check out Jetfly USB Phones Shop for todays current online deals.

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Getting Started With Voice Over IP

November 10, 2008 By VoIP Man Leave a Comment

VoIP offers a great way to help you save money on your phone bill. With a few simple steps, you can be on your way to utilizing this new technology. Here are some tips that will help you find the best options for your needs:


Your Internet Connection – Shop around for the best deals on broadband service. There are many companies who offer either DSL or Cable Modems. Some people want to get the highest speed possible, even if it costs more. Others are concerned more about price than speed. There are enough options to satisfy your needs. Check out Comcast (www.comcast.com) and Verizon (www.verizon.com) for starters.


Decide on a service provider – Both Comcast and Verizon offer VoIP services. Other companies such as Vonage (www.vonage.com) or Lingo (www.lingo.com) only provide VoIP and its related products. Decide whether your connection is for business or home and pick the company and plan that makes the most sense. Companies such as Verizon offer a lot of options for a business of any size. Other companies only accommodate small businesses.

Do you use long distance on a regular basis? This is another thing to consider when choosing a provider. Most companies let you call throughout the US and other parts of North America as part of their rates and have a list of per-minute fees for long distance. Other companies, such as Lingo, also allow you to call countries in Western Europe as part of their packages.

Decide whether you want an IP phone or not. Do you want to keep your existing phone? Well, thanks to the analog telephone adapter you can. You can also purchase an IP phone. These come with the software already included inside. Just plug the Ethernet connection into your router and you are on your way to getting VoIP service.

Mike Bell is the webmaster of http://www.VoIP-Journal.com, a site devoted to providing users with VoIP news and information.

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VoIP – What It Is And How It Works

November 9, 2008 By VoIP Man Leave a Comment

VoIP or Voice-over-Internet is a technology that allows you to make voice phone calls over the Internet. It’s through the use of a broadband Internet connection that allows you to do this. Some companies and their equipment only offer you the service of calling others with the same VoIP while other companies allow you to call anyone, anywhere with a phone number, it doesn’t matter what service provider they have.

Your voice is converted into a digital signal and is carried over the Internet with VoIP technology. If you are calling someone who has a regular telephone, then the signal is converted to a telephone signal before it reaches its target. You may use a special adapter connected to a phone using VoIP to make your phone call, a regular phone or the computer. Furthermore, there are what’s known as ‘hot spots’ where you can use wireless Internet connections with VoIP to connect wirelessly to make phone calls while you are at the airport, business meetings or a café downtown. You might have to have a special connector on your wireless phone to be able to make these calls, check with your provider.

In order for the VoIP to work you will need a broadband – high speed Internet connection. This can be through a regular cable modem, local Internet provider or a high speed DSL carrier. You will also need a computer, an adaptor or a specialized phone in order to hook up to VoIP. Some VoIP services only work over the computer and not with a telephone, so if you are going to use your computer to make the phone calls, an inexpensive microphone and special software – which you can obtain from the provider – will do. Other providers of VoIP services will supply you with a VoIP adapter in which you plug into the computer and also into a regular phone so that you can dial just like always.

Check with your provider before purchasing service with them. Some providers only allow you to call other people with the same VoIP or similar services. You will not be able to call everyone you know if they are using a regular telephone company. Many other companies have it set up where you can call anyone, anywhere, even if they do not have a VoIP set up. You will have to check with the provider of your services about long distance charges, because sometimes there is going to be a charge for long distance usage.

One of the disadvantages of using a VoIP only telephone connection is that you may not be able to dial or connect with 9-1-1 emergency services operators. You will want to check with the VoIP provider before signing up to make sure they can offer you the 9-1-1 emergency services connection. If they do offer the 9-1-1 emergency services, the calls are handled a little differently and you may experience some minor wait time before your call is connected to the emergency services operator.

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